Privacy Policy (Global Version)

Trabee (hereinafter referred to as the “Company”) establishes and discloses this Privacy Policy in order to protect users’ personal information and to handle related complaints promptly and appropriately.

1. Personal Information Collected

The Company collects only the minimum personal information necessary to provide its services.

When signing up

• Required: Email address (ID), password

When using the service

• Device information (model, carrier, OS information, language/country, screen size, device ID, etc.)
• IP address, visit logs, location information, misuse records, service usage records
• App usage logs and error logs (Crashlytics), usage patterns (Analytics), payment processing logs (App Store/Google Play)

Additional information may be collected during specific services (e.g., promotions, events, payments) with prior notice and separate consent.

Customer support

• Information directly provided by the user during inquiries, along with consultation content

2. Method of Collection

• Information directly entered by the user during sign-up or service use
• Information collected through inquiries via web or email during customer support
• Information automatically generated during service use (logs, device information, etc.)

3. Purpose of Use

The Company uses collected personal information for the following purposes:

• Member management: Sign-up/withdrawal, identity verification, legal representative consent, etc.
• Service provision: Travel expense management, billing, payment processing, and related services
• Service improvement: Usage analysis, new service development, personalized services
• Safe service operation: Fraud prevention, account protection, dispute resolution, notifications
• Marketing & promotion (optional): Event participation, promotional information delivery
• Statistics & analysis: Service usage statistics, tailored service provision
• Security: Stable environment provision and prevention of security threats

4. Automatic Collection and User Choice

The Company may collect information automatically generated during app use to improve service quality and stability.

• Collected items: App usage logs, error logs (Crashlytics), usage patterns (Analytics), payment processing logs (App Store/Google Play)
• Purpose: Service quality improvement, error analysis, payment verification, statistical analysis

Opt-out methods

• Users may adjust app permissions in their device settings or restrict certain data collection within the app’s settings menu.
• However, information essential for service operation (e.g., payment records, error logs) cannot be rejected, and restricting such collection may result in limitations in using the service.

5. Provision and Outsourcing of Personal Information

The Company does not provide personal information to third parties without the user’s consent, except as required by law or when the user directly agrees to third-party services.

For service provision, certain tasks are entrusted to external partners as follows:

6. Retention and Deletion of Personal Information

We retain personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws (such as tax, accounting, or legal obligations).

When the retention period expires or the purpose of collection is achieved, we will securely delete or anonymize the personal information without delay.

Retention principles:

• Service provision: Retained for the duration of account use, and deleted immediately upon account deletion or withdrawal.
• Customer inquiries and support: Retained until the inquiry is resolved, then deleted unless further retention is required by law.
• Payment and transaction records: Retained only for as long as necessary to complete the transaction or as required under applicable financial or tax laws.
• Error and usage logs (e.g., Crashlytics, Analytics): Retained only for the period necessary to analyze and improve service quality, then deleted or anonymized.

Deletion methods:

• Electronic files are irreversibly deleted using secure technical methods.
• Printed materials, if any, are shredded or incinerated.

7. User and Legal Guardian Rights

• Users may withdraw consent to personal information collection at any time by selecting “Delete Account” in the app settings.
• Children under the age of 14 are not permitted to sign up. (For minors aged 14 or above, legal guardian consent may be required depending on circumstances.)
• If a user requests correction of errors in their personal information, such data will not be used or disclosed until corrections are completed.

8. Safeguards for Personal Information

The Company implements the following technical and administrative safeguards:

• Passwords are stored in encrypted form
• Personal information is encrypted during transmission (SSL, etc.)
• Access rights are minimized and strictly managed
• Regular security training for staff handling personal information
• Security systems in place against hacking, malware, and unauthorized access

9. Personal Information Protection Officer

Personal Information Protection Officer

For any complaints, inquiries, or requests regarding your personal information, please contact the Company’s Data Protection Officer above.

In addition, you have the right to lodge a complaint with a data protection authority in your region:

• European Union (EU): You may contact your local Data Protection Authority (DPA) under the GDPR. A list of authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en
• United Kingdom (UK): You may contact the Information Commissioner’s Office (ICO) at: www.ico.org.uk
• Other regions: Depending on your jurisdiction, you may also consult your relevant supervisory authority or regulatory body regarding personal data complaints.

10. Amendments and Notification

This Privacy Policy is effective as of August 19, 2025.

Previous versions can be found in the app or on the Company’s website.